NEWTON (857) 219-4041 | South BOSTON (617) 901-7778 | Dedham (781) 459-3809 | Brookline (857) 218-8081 | Cambridge (617) 866-3483

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Salon Policy

  • Appointments may be canceled online or by calling our salon at least 24 hours in advance. Please note, any no-shows or cancellations with less than a 24-hour notice will be subject to a $50 late cancellation fee.
  • A credit card is required at the time of booking to secure your appointment.
  • We take pride in what we do and accept full responsibility for the quality of our work. We want each customer to have the absolute best experience with our service. Should you not love your lashes for whatever reason, please let us know before leaving the salon or contact us by phone within 5 days of your appointment and we would be happy to have a follow up appointment with you free of charge. However, a $50 of late cancellation or no-show fee will be applied for complimentary appointment!
  • If you don’t absolutely love your service here, we will do everything to make it right ♥️
  • We do not offer refunds on any services or products. If you are unsatisfied with the service, let us know within 5 days and we will do everything to make it right.
  • We kindly ask our customers to grant us a 15 minute grace-period should we ever run behind. We will, in turn, reciprocate the gesture by waiting 15 minutes should you run late.
  • However, if you arrive more than 15 minutes late, we will have to reschedule your appointment.

  • 1-Week Fill: If your appointment is exactly 6 to 10 days since your last refill or initial set, it will be considered a 1-week fill.

  • 2-Week Fill: If your appointment is between 11 to 17 days since your last refill or initial set, it will be considered a 2-week fill.

  • 3-Week Fill: If your appointment is between 18 to 24 days since your last refill or initial set, it will be considered a 3-week fill.

  • 4-Week Fill:** If your appointment is between 25 to 31 days since your last refill or initial set **and you have at least 30% of your lash extensions remaining**, it will be considered a 4-week fill. If less than 30% of lashes remain, a full set will be required.

 
  • Occasionally, lash clients may be allergic to the adhesive itself or to ingredients (carbon black, cyanoacrylate, etc.) in the adhesive, but these allergies are extremely rare.
  • Allergic reactions may result in red puffy eyes, swollen eyes, and/or itchiness. If the reaction worsens, please contact us for a removal.
  • If you are concerned about a sensitivity or an allergic reaction, please let the receptionist or your artist know and we can book a patch test appointment 24 hours before you service appointment.
  • Please note, as allergic reactions are not within our control, we do not offer refunds, however, we can offer a free removal.
  • We often provide specials and discounts to our customers as a token of our appreciation. Please be advised that any discounts and/or promotional offers cannot be combined.
  • Ask about our referral program
  • Our promotions do not apply for our Master Lash Artists
  • We endeavor to make each guest’s experience as relaxing and as safe as possible. In order to do so, we politely ask that guests refrain from bringing small children or infants to their appointments.
  • Our technicians are focused on delivering the best possible service at the highest quality; as such, they are unable to monitor young children.
  • We do not allow pets or animals in the salon with the exception of Certified Service Animals.

  • We start foreign fills at 1 week. However, we determine the fill interval based on your current lash condition. If you have 50% or more of your lashes remaining,

    it's considered a 2-week fill. If it's less than 50%, it's a 3- or 4-week fill.

  •  If your current lashes are stuck together or improperly placed, damaging your natural lashes, we may recommend a removal and a full set instead. Please inform us about when it was done, and the set you have when booking your appointment. 

 
 

We understand that unexpected events, like health or emergency situations, can affect your ability to keep appointments. As a courtesy, we offer a one-time waiver for rescheduling or canceling due to emergencies or health issues.

  • This waiver is only available once per client and must be requested by contacting our support team in advance of the appointment.
  • If you reschedule your appointment using this one-time waiver, there will be no fee for the reschedule.
  • Any future reschedules or cancellations will incur another $50 fee, even if requested before the 24-hour window.
 
 
 
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